The virtual phone is basically a cloud-based system that allows you to make calls through your desktop or a laptop without the need of having a sim card. Using this you can call anyone from anywhere, all you need is an internet connection.
They usually have a set of pre-listed numbers and prerecorded messages that play according to the options that customers select and give them options through virtual phones. You also would have received such calls, as most businesses are recently using such services to interact and connect with their audience. From offers to latest products, they can convey effectively to their audience.
But how do you think that is going to help you build your business?
There are a lot of reasons why virtual phones are going to help you grow your business. Here a few tips that will help you realise their importance to your business.
Efficiency: Virtual phones tend to have a complete message that reaches your audience well. It also provides you with accurate reports to analyze your performance. The best advantage is that the message is going to play exactly the same every single time. If you brand your organisation with an easy number, people will be remembered by your customers for a long time.
Expense: Virtual phones are pocket-friendly. It will save thousands of dollars on hardware and require less manpower to handle. As it’s run on the internet, unlike the traditional call centre. Setting a call centre is not easy, a lot of factors to be considered and it would cost a lot too. However, with virtual phones, you can work at your comfort from anywhere. It also provides 24/7 assistance to all your customers. It is also a very innovative and unique way to market your business.
Flexibility: The most amazing and innovative facility that virtual phones provide unlike any other setups is, you can control the actions through your smartphone from any part of the world. You just have to change the program according to the requirement and convenience.
Branding: One of the different ways that will help you in growing your business is by branding it. Associate the vision or motto of your brand to the virtual number to reach your audience. As jingles in ads help people to remember brands with their unique rhyme and choice of words, with the right branding, your virtual phone number also will help your customers remember you in a completely unique way
Reach: Virtual phone number helps your customers find the right person at the right time with no complications. With your virtual number, your customer will come directly to you. Therefore, sourcing will be effortless. Small business will need this kind of reach to expand rapidly. Management of these potential sources will help you to gain good public image by increasing your share and goodwill in that particular industry.
Features: As Virtual phone number records everything in the cloud. it helps you to keep a record of the details like your customer’s name, phone number, what they are looking for and more. As virtual phone services usually provide caller id, call waiting, caller tone, call parking and do not disturb service. You get the option of optimising however you want your message to be.
Creditability: Virtual phones only need good internet service with a great range. If you don’t have a good internet connection, then you will be missing out on business, database and credibility of your company. So it’s very important to keep a check on the speed and connectivity on the internet.
Database: As virtual phone number is going to store all the calls, it will be hard to listen to everything and keep a track. But these days virtual phone numbers have this unique feature of emailing all the records and transcribing the speech using the same software, make sure you have that feature that helps you email all the data for better storage.
Music and call routing: Having a unique virtual phone number will give you a facility to make your own jingle or have a unique caller tone for your calls. Music can keep your callers entertained and on your line for a long period.
Hospitality: When you get a source through this medium, you need to know how to handle their needs, in order to make them keep coming back to you again for more and more. You must make them feel welcomed to the organisation, this way you can gain more potential customers.
Final Thoughts
There are two types of virtual phone number services you can use to install for your business. VoIP method, this uses the Internet to route your calls and there is a traditional method called the PBX (private branch exchange) method that uses the same phone line for your home and cell numbers. You can use either of the methods to improve your business and reach your audience.
