Business Process Management (BPM) refers to various discipline approaches that play an essential role in goal achievement and business success. All combined, these practices encompass steps such as problem identification, design creation, execution, documentation, automation, and many more. If practised correctly, BPM brings many strategic benefits to a business and can be the driving fuel for your company’s success.
From my experience working in a bespoke software development company, daily, I observe just how important the power of BPM is for driving a business forward. After implementing a BPM software solution, many of our clients report better process comprehension and enhanced organisational process management. Here I share with you the different types of BPM approaches and the benefits they can bring to your enterprise.
Types of BPM
- Human-centric BPM
Human-centric BPM revolves around those processes that are, to a great extent, executed and managed by humans. Among the most popular manually done approvals and tasks performed by individuals. Human-centric BPM suites provide an excellent friendly UI design (e.g. visual touchpoints and interactive patterns for aesthetic product experience), instant notifications, and quick process tracking features. This BPM type’s main benefit is that it allows a higher degree of flexibility and adaptability for business processes.
- Integration-centric BPM
This kind of BPM concentrates on integrating enterprise-level business software with other solutions used across departments. What is specific here is that integration-centric BPM eliminates or reduces the need for human involvement. For instance, existing systems such as CRM, HRMS or ERP combined with service-oriented architecture (SOA) can prove more scalable and adaptable to new or unexpected market conditions (e.g. pandemic outbreak). When it comes to interaction between different applications, this can happen either through simple invocations or complex interactions. Multiple apps are interconnected via a series of activities, determined by data dependencies. These apps extract meaningful data from each other, e.g. a feature in an ERP can be initiated only after customer data is available in the CRM tool. When all processes are integrated through BMP software, this benefits the whole business by creating a smooth workflow with minimised human-made errors.
- Document-centric BPM
Although its name may be self-explanatory, the main focus of this BPM type is on documents. In case your company is part of an industry that relies heavily on paper documents or reports of some kind (e.g.banking, healthcare, law, contract management etc.), you will benefit from a document-centric BPM software to optimise document flow. Paper or digital documents and any other type of information medium can be used to enhance document flaw across your company. Some of the significant benefits of this BPM type are that it allows you to create easy transcription information for systems, scan images, review and approve documents fast, and gather signatures. The evidence-based decision-making process is also improved because the document-centric BPM solutions create reports and overview of complex information through dashboards.
Main Benefits of Using Business Process Management
- Improve and Optimize Repetitive Processes
The most evident benefit of using BPM software is that it will help your business improve and optimise specific repetitive processes. In some cases, already established manual business procedures like document sharing and performance analysis can be completely automated. Doing this will spare you lots of daunting working hours and help all your employees focus on their core responsibilities.
- Run Operations More Efficiently
A great advantage for your business is that a BPM solution will help you run your day-to-day business operations efficiently and often effortlessly streamline many tedious tasks such as process monitoring. In the long run, this will save you both time and valuable financial resources which could be otherwise allocated to create more business value.
- Analyse Results Quickly
One of the most mature market BPM solutions out there is Oracle BPM. With its Process Analytics feature, you will gain access to an overview of your projects’ deployed processes. These insights are obtained through the BPM’s performance monitoring tool and enable you to make informed decisions based on facts, derived from quantifiable metrics about your business performance. Process Analytics works with pre-defined dimensions that measure process, activity time and individual participant’s performance. Although the built-in functionality is quite good, to unravel even more issues that may be causing downtime, delays or poor performance, it is advisable to customise analytical features according to your business needs and unique key performance indicators (KPIs). To save yourself a lot of time and efforts, you can hire an experienced software development team to deploy and manage these personalised features.
- Follow Individual Performance
Even for small-to-medium-sized enterprises (SMEs), it can sometimes get challenging to follow and assess individual performance when every employee is part of a team. Consider using BPM software if you wish to keep track of individual performance and observe personal progress over time. What is more, you can conveniently oversee how different products are performing, which of them achieve the highest results and help increase the company’s revenue. The critical point here is that for you to manage individuals performance properly, you should be able to measure it somehow, and this happens by setting personal business performance indicators.
- Achieve Bigger Organizational Goals
CEOs and other executive business leaders struggle to meet bigger organisational goals once they notice that the outside environment is changing. No matter what your business has on its agenda, having an internal process consistency and a reliable BPM solution helps you move forward and take actionable next steps even when the current economy isn’t per se a thriving one.
- First Steps to Digital Transformation
With Covid-19 still ruling our lives and changing rules of social interactions, business strategies need to consider modern technology tools as part of their success strategy. But according to Harvard Business Review, digital transformation (DT) doesn’t only entail adopting the newest technology. Instead, DT should be viewed as an “inside-out” process, where everyone’s unique contributions within the company are recognised and utilised to help establish the transformation. A BPM software can help effectively identify and manage individual strengths and spark the passion for innovative new opportunities through digital transformation.
Examples of Processes the BMP can Optimize
- Processes in Sales
A comprehensive BPM system is invaluable when it comes to sales. Many modern solutions offer simplifies visual diagrams to measure the entire sales process first contact with a new client to manage a well-established partnership. Sales process flowcharts created to help handle the workload, team collaboration, and access approval are just some of the features designed to contribute to more sales and manage successful strategies effectively.
- Processes in HR
BMP solutions can be highly effective when it comes to HR management within an organisation. For example, the software can accelerate the onboarding of new team members, manage vacation and sick requests, used benefits and staff requisition. Other use cases are the automation of employees overtime notice and job description after promotion etc.
- Processes in Finance
BPM software is also helpful to keep track of finances. To present your business as a strong and reliable potential partner to prospect clients, you need to make sure you can manage prompt online invoices and payments. With the individual tracking options integrated into your business process management solution, extra working hours are easily managed and automatically included in the payroll. Finally, mandatory financial auditing procedures will be much easier if you keep your bookkeeping well organised in tidy spreadsheets.