Success and profitability are business outcomes of focusing on customers and employees, not objectives – Jack Ma. Jack Ma is a very successful Chinese business magnate, investor, and philanthropist, and what he said is clear: focus on customers and employees.
Will that be all?What is your focus? What do you do with your business? Will you become the next Jack Ma? Here are some tips that you can use to grow your business.
The Customer is King
Customers are the ones purchasing your product or service; they have specified and distinct traits; thus, they have varying expectations. Customers can be mean and harsh, but they can be very polite and civil. Customers are one of the lifebloods in business; that’s how valuable your customer is, and that is why they have the power to grow your business if they are satisfied with what they are receiving.
The primary goal of the company is to give customer satisfaction. As Philip Kotler said, “Customer Is The King In Marketing.” Why need to satisfy the customers? Because often, a satisfied customer recommends the product or services to others, making them your product advocates. Customers can be keeping or going.
Another lifeblood in business is the employees. Like your customers, employees can make or break a business. A happy employee gives much of himself for the business, and this will be evident in the reviews they give in any form; one of them is an online review.
How To Get Online Reviews?
Satisfied customers and happy employees are the sources of reviews. These groups of people surely give positive reviews. Likewise, unsatisfied customers and unhappy employees are also sources of reviews; expectedly, they give the business negative reviews. Reviews of any kind give your business the marketing that you need to achieve the growth your business deserves.
Reviews provide the much-needed feedback for your business. Reviews are based on the customer’s experience for the goods they get or the services they receive. Reviews increase traffic to your website that can be converted into buying customers.
Positive reviews will attract potential customers. It ensures a high customer retention rate for the business; likewise, negative reviews can change the decision of potential customers; worst, they can have reasons to disengage ties with your business. However, this review will enable you to see the areas for improvement and give you that much thought of business growth.
With reviews, always make sure that you’re reading them. By reading these feedback, you’re making the most of your reviews. Here are some fundamental leads on how to get online reviews:
Review websites – Customers and consumers are shifting to online buying. With the trend in online shopping and e-commerce, online reviews become essential in every purchasing decision. Before consumers spend on best buys, they rely so much on reviews.
Online presence in review sites is significant to keep your leads engaged in your business. There are numbers of review sites that you can make use of.
Social Media Campaigns – Make your presence visible on social media and build your following. Be consistent and increase your engagements. Social media is an excellent avenue to get reviews and customer conversions.
Reviews may be intended for the product. It can be about your credibility and legitimacy as a supplier, or the services or even your after-sales services.
Run Surveys – Surveys are a great source of reviews. You can gather information from a sample of people and generalize results in a more significant population. The goal and objective of the survey should be clear before it starts.
Surveys can be done online. You can create a survey tool that is available from digital software companies. You have to create questions, invite participants, and gather and analyze results.
The Profound Impact Of Online Reviews To The Business.
Online reviews often impact the purchasing decision of consumers. They are given the power to express their likes and dislikes caused by digital technology’s rapid changes. It is crucial to influence the consumer on their decision journey.
Consumer decision journeys allow them to identify their needs, gather information, and evaluate alternatives before making their buying decision. In the process of gathering information, online reviews are one of the best resources available for consumers.
Positive reviews mean positive information and a higher possibility for sales conversion. This review can also encourage other potential customers. Subsequently, positive reviews mean high sales, and high sales mean business growth.
Online buying is the trend in the market today. The buying habits of consumers significantly shifted to a more convenient way. Online buying allows them to get relevant information about a product and service through online reviews.
Consumers are now concerned with pieces of information that they are getting from online reviews. Online reviews help the consumer in their decision to get the best buys. Positive reviews influence sales conversion, while negative reviews can be used to identify the areas for improvement. Both are a significant factor in growing the business.