Frequent travelers know the telltale signs of a security-minded hotel manager. There can be cameras located in high corners and atop ledges, roaming security patrols, and seemingly impenetrable key card access points. These features make frequent travelers feel more secure, bringing them back time and time again to your location over your local competitors’. Private security cameras operating on a closed personal network do not share the same invasionary concerns that public camera placements do — all while maintaining all the same fundamental benefits. A security minded setup is a great way to assuage concerns. Without a commitment to maintaining a secure facility to back up gimmicky gadgets, however, your hotel is actually shockingly less secure than you might initially assume.
This is why professionally trained hotel security and a state-of-the-art hotel surveillance system can be essential to ensuring a pain free stay for each of your guests. It can provide less headache in the aftermath of a theft or other disruption.
Professionalism in Righting Wrongs
Security devices are essential to warding off offensive or aggressive behavior, but they also provide a secondary tool to those willing to learn from it. Committing to the installation of high quality security cameras and a dedicated security monitoring office can offer assistance to your operation as a training tool in tandem with its safety features. With state-of-the-art equipment, you can capture almost all of the interactions your staff make with guests in the common areas downstairs or in elevators or halls while delivering room service. This means that your employees can be granted a unique window into learning from their mistakes.
By reviewing security footage on a rolling basis, you and your staff can identify areas of weakness or strength that require addressing. It’s important to keep in mind that professionalism is the best policy: both in capturing footage and replaying it. Maintaining a respectful relationship with your employees will make them more open to the learning opportunity that campus wide surveillance practices can offer. This is important both for praising jobs well done and in working to improve on poor interactions with guests.
Strategic Camera Placement as a Deterrent
Hotel security cameras are primary deterrents for criminal activity. The truth is, no matter where your operation is located, there are people who will seek to indiscriminately exploit security weaknesses for their own gains. Crime is unavoidable, but with a considerate security plan in place, the likelihood that your business will be targeted can be almost completely negated. This is because most break-ins are crimes of opportunity, and a significant number of violent outbursts occur outside the watchful eye of public scrutiny. With strategically placed surveillance devices and an effort to highlight their presence, much of this opportunistic behavior can be stopped before it even begins.
This is the point where resorts and high-budget hotels often depart from their competitors, though. By installing highly rated cameras over cheap imitation gear or low quality video capture equipment they are able to follow up quickly and professionally in the event of a criminal act. Bluffing with your security apparatus will only go so far and, as soon as it becomes apparent that your security procedures are up to par, it will act as an invitation for further problems – completely wasting the money that you spent on your equipment.
Cameras Provide a Safety Blanket
Finally, hotel surveillance provides a security net for employees when client disputes arise. By installing quality recording equipment to ensure a secure environment for your guests, you’re also providing a safe space to work for your employees. While breeches of civil behavior can be captured easily with state-of-the-art surveillance equipment, so too can professionalism. If you find yourself having to resolve an issue between staff and guests, rather than trying to subdue protest from both sides, you can just review the footage in order to make a judgement. Employees that serve with professionalism can take solace in the fact that their high standard of work can be verified on camera in the event of a dispute.
Installing a high quality security apparatus at your hotel is critical to the smooth operation of your business. Surveillance is essential to many of the tasks your employees engage in regularly, as well as providing a peace of mind for your guests.